Coaching, handholding and mentoring are terms used in a variety of ways within  business organisations and public sector organisations. Within the realms of person’s  performance improvement,  coaching, handholding and mentoring have a major role to play with an individual's personal development. As part of Knowledge Factory’s capacity development programme, our  consultants provide personal development and resources to promote these support  services.

We offer a comprehensive and professional business coaching service to individuals at any level in the organisation structure. The service is designed to enable individuals to benefit from a personal coach and handholding that will help them increase performance and functional agility in their current job. It also enables individuals in the organisation to recast and improve  their performance with the focus towards their next level in their career development

Where appropriate, we make use of questionnaires and professional development tools that can increase the impact of the coaching and handholding. Dependant upon the specific need, we can support the individual through face-to-face discussions, observations with feedback,  a telephone on call coaching service, and shadowing as part of our handholding performance improvement techniques

We also offer a mentoring service for those aspiring and new employees or those that has been newly promoted. Our mentoring service can be provided to employees needing support and for line managers wishing to gain a broader perspective on the development of their people. For personal mentorship we offer a confidential one-to-one relationship in a working style convenient to the individual's needs, i.e. face-to-face meetings, telephone calls, and E-mail dialogue.

Coaching, Handholding and Mentoring are ideal development methods for meeting the specific business need of an individual fostering personal ownership for their development. It is a powerful support services that empowers the individual to make contribution to the general organisational performance improvement

Benefits of Coaching and Handholding

Support and development is provided at the most appropriate and convenient time to suit the individual:

It promotes and sustains high performance

Encourages personal responsibility for ones actions

Raises higher levels of self awareness

Benefits of Mentoring

Enlarges personal consciousness

Provides easy access to an expert who can act as a sounding board

Helps to develop the individuals long term career prospects

Provides a supportive transition from one role to another role that is more senior or specialist